Tuesday, November 8, 2011
Financing Your Business..Yes it is possible
Monday, November 7, 2011
Thursday, November 3, 2011
Most Business Meetings are NOT productive
Wednesday, November 2, 2011
To advertise or not to..special guest Diane Daniels
To advertise or not to advertise...that is the "question" and the worry of many. Without advertising people do not know you are in business. Yet? You worry? How can I afford it. Special guest..Diane Daniels of D I D & Associates will be talking to you about What you can do and how to afford it. Diane is a 20 plus year business owner, writer and promoter. She has many creative and cost effective methods to share. Remember if you cannot listen now you can always listen later, Just go to www.talkshoe.com and then go to Caller id 80050.
Tuesday, November 1, 2011
Customer Service is back!
One of the side benefits of the "great recession" is customer service is back! Should of never gone away!
Expecting employees to know how you want customers treated is foolish. Managers must demonstrate by their actions good customer behavior. They must consistently instruct, correct, confront negative behavior and notice when they get positive results.
Also employees need to be empowered to correct mistakes immediately. Give employees the authority to correct a negative situation quickly and satisfactorily.
Example: Recently in two days I was at two chains for lunch.
Chain A: There was a hair--uck-- in my soup. I called the waitress over and eventually she got to my table. I pointed out the problem. She did apologize and said I get you another bowl. By that time..I did not want any..so I said no thanks. And that was it.
Chain B: The next day there was a problem with the salad. I called the waitress over, she apologized and offered to correct the problem and said there was no charge for the lunch and brought over a dessert. Now what restaurant do you think I am going to go back to?
Simply put.. Treat your customers as gold and gold will come back to you.
What happens when things go RIGHT!
Tuesday, January 25, 2011
What do you know...about your business?
1. Who is your customer?
2. How do they find you?
3. When do they buy from you?
4. Why do they buy from you?
5. How much money do they spend with you ?
6. How often do they buy from you in a year?
7. What is important to your customer... Price? Value?
8. What do you have to do to get them to come in your door, click the mouse or pick up the phone?
9. How do you determine what price to charge your customer?
10. How much "profit" do you make on each sale?
11. What is your break even point of sales?
12. Are you satisfied with your income in the business?
A savvy business owner knows these answers and she is also aware that market conditions can quickly change the answers. If these are tough questions for you to answer and you are muttering to yourself why should I do this...stay tuned folks as I write about this further.
Or give us a call 412-440-6969 or e-mail: selfimagebz@ aol.com
and let's talk about your answers
Tip of the day: THINKING about your business ..is also important as DOING business.
Monday, January 24, 2011
Adversity makes us STRONG
Small business people are like the Pittsburgh Steelers, we thrive on the odds being against us. We usually start with the cards stack against us..do not have the 'franchise player's.. or the huge contracts and vast cash reserves...yet somehow we survive and make it flourish. The past couple years have been difficult and many business have not made it, including some very big ones. Lessons have been learned and it is time to use those lessons to build a stronger business and future.
One of my most resilient clients, a woman owned contracting company, besides the lesson of managing money, the most important thing is managing employees. Her employees made all the difference in her business. They have looked for ways to constantly improve the company, be competitive and cost efficient. Her next challenge will be to reward the employees appropriately. We are working with her on establish a bonus plan based on her break even point and the growth of income in the business.
The recovery is here... slow... but it is here. Start thinking of what you have learned, write it down, share with colleagues and employees. Then work on the growth strategy of how you are going to build your "new business" in the new economy.
Tip of the day: Take an inventory of the business..not just counting things..but put down all the information pertaining to your business in one place and have back up copies off site.
For a business review check list give us a call at 412-440-6969
Make it a positive day folks and go Steelers!
Friday, January 14, 2011
Numbers Tell a Story
Have a great day and start making a plan on HOW you are going to use your "dollars and sense" wisely.
Monday, January 10, 2011
Daily Thought: Monday
Sunday, January 9, 2011
Daily Thought: Arizona
It is time we all stop and say enough us enough...we are Americans...and we live by the rule of law and fair play. We refuse to become a nation of bullies. For all those who have been silent and have sat on the sidelines while words of hatred, prejudice, extremism and threats are thrown about---it is absolutely crucial we speak and demand that we will not be part of the culture of hatred.
If not...then the risk we run is great. Once guns and violence are seen as the method to be used to intimidate and change government policy, we have lost all we thought we were.
As I pray for the congresswoman and all those who have been killed or wounded, I also pray for the soul of our nation. May we remember what we can be...instead of what we are becoming.
Sunday, January 2, 2011
Happy New Year...tip of the day
When BAM! A terrible storm came along, torrential rain, high winds, hail, lighting and POW their building was hit with a powerful thunderbolt...and every system was fried! What a mess..recovering took months.
So think back up folks ...if you cannot afford to lose it..find a way to protect it.